Personal Data Policy
Amazing Hotel Sapa (or as appropriate in the context, “we”, “us” or “our”) respects the protection of the Personal Data of individuals and values the relationship we have with you. This Personal Data Policy (“Policy”) describes the types of Personal Data we may collect from you, how we may use that information, and with whom we may share it. Our Policy also describes the measures we take to protect the security of the information you provide to us, including without limitation through this website. We also tell you how you can reach us to update your Personal Data, ask questions you may have about our personal data protection practices and provide feedback on our personal data protection practices.
1. Personal Data
“Personal Data” in this Policy refers to data that can identify an individual.
2. Collection of Personal Data
The types of Personal Data collected includes, among other things (depending on the nature of your interaction with us):
(ii) NRIC number, FIN number, passport number
(iii) Date of birth
(v) Country of birth / nationality
(vi) Vehicle number
(vii) Telephone numbers
(viii) Email addresses
(ix) Credit card information
(x) Frequent flyer or travel partner program affiliation and member numbers
You may have provided the Personal Data to us personally or authorized other individuals to provide the Personal Data to us and consent (on your behalf) to our collection of your Personal Data from these individuals. These individuals could be your superiors, employees, subordinates, colleagues and your family members.
Where you give us Personal Data about other individuals, you confirm that you are authorised to disclose and consent, on their behalf, to the processing of such Personal Data for the purposes described in Section 3, or other purposes for which your consent has been sought and obtained.
3. Purposes for Collection and Use of Personal Data
Generally, we collect and use Personal Data for the following purposes:
If you are a guest of Amazing Hotel Sapa (including guests and customers of our restaurants, food & beverage outlets, meetings and events services)
(i) To provide products and services to guests and to respond to guests’ queries, requests and feedback
(ii) To provide, run, operate, administer and manage rewards programmes
(iii) To keep guests updated on Amazing Hotel Sapa’s products and services, including promotions, reward programs for guests who have opted to receive updates.
(iv) To seek feedback from guests and evaluate Amazing Hotel Sapa’s products and services and how Amazing Hotel Sapa can improve its products and services
(v) To manage the administrative and business operations of Amazing Hotel Sapa
(vi) To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Amazing Hotel Sapa
If you are a Vendor / Service Provider / Business Partner of Amazing Hotel Sapa
(i) For the purposes of the supply of products and services and support by vendors / service providers / business partners to Amazing Hotel Sapa and the evaluation of such products and services
(ii) Processing and payment of vendor invoices
(iii) To manage the administrative and business operations of Amazing Hotel Sapa
(iv) To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Amazing Hotel Sapa
(v) Security checks
(i) To evaluate applications for employment, internships and industrial attachments with Amazing Hotel Sapa
In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data and sought your consent to such purposes. We only collect and use Personal Data for purposes for which you have consented to. If we need to use your Personal Data for any purpose to which you have not previously consented, we will seek your consent prior to using your Personal Data for the new purpose.
4. Disclosure, Sharing and Transfer of Personal Data
Amazing Hotel Sapa does not sell or rent Personal Data that we collect from individuals, including our website visitors. We disclose and transfer Personal Data to the following parties for the purposes of managing, operating, administering and running our business and for our business and legal purposes, and in the course of or in connection with providing our products and services to our guests:
(i) To other members of the Amazing Hotel Sapa for the purpose of keeping guests updated on the products and services, including promotions, loyalty and reward programs of other members of the Amazing Hotel Sapa, for guests who have opted to receive updates
(ii) To other members of the Amazing Hotel Sapa for purposes of evaluating our products and services and our business as a group
(iii) To government and non-government authorities, agencies and/or regulators as required under applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies
(iv) To our business partners for the purposes of providing products and services to our guests
(v) Vendors or third party service providers in connection with marketing promotions and services offered by Amazing Hotel Sapa and to facilitate the planning of events / functions that Amazing Hotel Sapa organises or is involved in
(vi) To our service providers that have been retained to perform services on our behalf or on behalf of members of the Amazing Hotel Sapa, including:
a) Agents, contractors or third party service providers who provide operational services to Amazing Hotel Sapa, e.g. courier services, telecommunications, information technology, etc.;
b) Professional, financial and legal advisors, tax advisors, auditors, insurers and insurance brokers; and
c) Vendors, service providers and consultants that have been engaged to help manage, operate, administer and run Amazing Hotel Sapa’s operations and business process or provide services to facilitate our provision of our products and services
(vii) For job applicants, your Personal Data may be shared with other members of the Amazing Hotel Sapa if Amazing Hotel Sapa takes the view that you may be suitable or eligible for another job position with one of the members of the Amazing Hotel Sapa, unless you inform us otherwise (please refer to Section 8). The Personal Data will be used in a confidential manner to help the Amazing Hotel Sapa monitor their recruitment processes
Amazing Hotel Sapa requires that the parties to whom we transfer Personal Data and our service providers implement adequate levels of protection in order to protect Personal Data. We also require that these parties only process Personal Data strictly for purposes for which we engage them for and consistent with the purposes that we have described in the section “Purposes for which we collect and use Personal Data” or with other purposes for which consent has been sought and obtained.
Amazing Hotel Sapa’s website may contain links to third parties which are not controlled by us and which are not covered by this Personal Data Policy. You are responsible for reviewing the privacy policies for all such third parties before disclosing your Personal Data to any third party, directly or indirectly.
In addition, we would disclose Personal Data in the following circumstances:
(i) When we are required to do so by law
(ii) In response to a request from law enforcement authorities or other governmental officials
(iii) To comply with a court order or direction from a government agency or regulatory authority ordering the disclosure of the Personal Data and
(iv) Where disclosure is necessary for investigations or legal proceedings
5. Cookies and Other Technologies
This website may contain “cookies“, clear gifs (also known as web beacons or web bugs), or similar technology. A cookie is a piece of data that is sent to your Internet browser, which will store the cookie on your computer if your browser is enabled to accept cookies. Web beacons assist in the delivery of cookies and the collection of non-personally identifiable information, such as “click path” and other data as described above.
6. Protection and Security of Personal Data
Amazing Hotel Sapa employs a reasonable range of technology and physical security arrangements and maintain safeguards to protect against the accidental or unauthorized access, collection, use, disclosure, copying, modification, disposal, deletion and other similar risks to Personal Data.
7. Retention of Personal Information
Amazing Hotel Sapa only retains Personal Data for as long as the retention is required for the purposes for which we collected the Personal Data, the purposes described in this Policy and for our business and legal purposes, unless otherwise required by law or other mandatory directions by court or government authorities or for purposes of legal proceedings or other similar proceedings or investigations. For more information on our Personal Data Retention Policy, please contact our Data Protection Officer at the contact details set out in Section 8 below.
8. Contact Details
If you have any questions or feedback regarding this Policy and our policy and practices on our collection, use, disclosure or retention of Personal Data, you may contact our Data Protection Officer:
Amazing Hotel Sapa
Dong Loi Road, Sapa Town
Sapa District, Lao Cai Province, Vietnam
If you (i) wish to update or correct your Personal Data, (ii) wish to request for information from Amazing Hotel Sapa on what Personal Data of yours we have and how we have used and shared your Personal Data during the last one year before the date of your request, (iii) wish to withdraw your consent to Amazing Hotel Sapa’s use, collection, sharing or processing of your Personal Data or (iv) have any concerns, feedback or complaints about the use and/or sharing of your Personal Data, please contact our Data Protection Officer in writing.
If you are a job applicant and wish to inform us that: (i) you do not wish for Amazing Hotel Sapa to share your personal data with other entities in the Amazing Hotel Sapa for evaluating your suitability or eligibility for another job position within the Amazing Hotel Sapa other than the one you are applying for; or (ii) you do not wish for Amazing Hotel Sapa to retain your personal data for the purposes of evaluating your suitability for future job openings within Amazing Hotel Sapa, please contact our Human Resources Office:
Amazing Hotel Sapa
Dong Loi Road, Sapa Town
Sapa District, Lao Cai Province, Vietnam
9. Updates to this Personal Data Notice
We may change or update portions of this Policy at any time and without prior notice to you. Please review this Policy from time to time so you are aware of any changes or updates to the notice. We will indicate the effective date of the notice. If you do not agree with any of the changes or updates to the Policy, you have the option of withdrawing your consent to our collection, use, disclosure and processing of your Personal Data (please refer to Section 8 above).